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Adjustable Cooling Memory Foam Pillow
by removing/ adding sponge
from cotton cover with IceCore® technology
from open mesh border and metal vent
for easy care
30-DAY RETURN WINDOW
FREE SHIPPING ORDERS $99
4-Layer Adjustable Design
4 removable cores (memory foam + standard foam) let you customize height instantly—ideal for back, side, or stomach sleepers.
Cooling IceCore® technology
Tossing and turning from night sweats? Experience our exclusive IceCore® thermoregulating technology—crafted for ultimate nighttime coolness. Engineered to keep fabric 3°C cooler than ordinary materials, it delivers an instant cool-to-the-touch feel, blocks heat buildup and wicks away moisture fast. Sleep dry, stay comfy, and maintain the perfect thermal balance all night through.
Four-layer structure
- *CloudCradle Memory Foam
- *StableCore Support Foam X2
- *SnugWarmth Memory Foam
Customizable Comfort & Dual-sense Support.Removable layers allow free height adjustment – tailor the pillow's thickness to your preferred sleeping posture effortlessly.
Double-sided design
Balance the perceived temperature
Side A
Side A
Cooling Spandex Side suitable for hot sleepers
Side B
Side B
Bamboo Fiber Side tailored for sleepers seeking a gentle, temperate feel
Side C
Middle Layer
Soft support, easy to replace
Shockingly Soft, Yet Super Supportive
Our premium memory foam core fills the space between your head and shoulders all while being soft enough to cradle you to sleep.
Premium Breathable Materials
Our breathable soft cover allows air to flow through our temperature regulating foam core, keeping you cool all night long.
Built To Last, Quality Construction
Our foam is of the highest quality available on the market. If you were to make a mattress out of our foam it would cost thousands of dollars!
Shockingly Soft, Yet Super Supportive
Our premium memory foam core fills the space between your head and shoulders all while being soft enough to cradle you to sleep.
Premium Breathable Materials
Our breathable soft cover allows air to flow through our temperature regulating foam core, keeping you cool all night long.
Built To Last, Quality Construction
Our foam is of the highest quality available on the market. If you were to make a mattress out of our foam it would cost thousands of dollars!
Adjust the height of the pillow freely
Choose the right layers for your sleep position - 4 layers in total (①②③④)
(5'9")ㅤ
Award Winning:
- CNN Underscored - The Best Pillows in 2026, Tried and Tested
- CNET 2024 Best Overall Pillow for Neck Pain
- The Strategist - Best Custom Pillow for Back Sleepers
- Oprah Sleep Awards 2024 Most Customizable Pillow
- Forbes 2022 Best Customizable Pillow
- HGTV's 2022 Most Innovative Sleep Product
- Apartment Therapy The Best List 2020, 2022, 2023 Pillows Winner
- HEALTH magazine 2021 Sleep Award Winner
- House Beautiful 2019 & 2020 Live Better Award Winner
SleepFoundation.org 2020 Best Pillow for Back Sleepers
FAQ
Shipping
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
Other
You can contact us through our contact page! We will be happy to assist you.
Pillows
1. Open the zipper on outer cover.
2. Open thezipper on the inner liner.
3. Add or remove fill todesired level.
4. Close zipper and fluff pillow toredistribute the fill prior to use.
The better you take care of your pillow, the better your pillow will take care of you.Here are our recommended care instructions to keep your Coop pillow at its best:
Daily:Fluff up your pillow by hand every morning to help it maintain its shape.
Weekly:Wash your pillowcase every 1-2 weeks to keep it clean.
Monthly:Tumble dry your pillow on low heat for 15-30 minutes once a month. This will freshen up your pillow and revitalize its loft.
AnnuallyIn the case of a spill, you can wash your pillow. We do not recommend washing your pillow more than once a year.
To Wash:
Secure the zipper closed with a safety pin to ensure that it does not open/spill memory foam during the wash. Wash in cold water, delicate cycle. Do not use fabric softener or bleach.
To Dry: Dry one pillow at a time. Tumble dry low until the inner pillow is completely dry before use. This may take several cycles and differs depending on your washer and dryer.
Our pillows are made of all brand new materials that are produced specifically for your pillow, because of this, new pillows don't need to be washed right out of the box. If you do wish to wash, we ask that you follow these directions:
Removable Pillowcase:
To Wash: Wash in cold water, delicate cycle. Do not use fabric softener or bleach.To Dry: Tumble dry low. Make sure the cover is completely dry before use.
Inner Pillow Liner:
To Wash: Secure the zipper closed with a safety pin to ensure that it does not open/spill memory foam during the wash. Wash in cold water, delicate cycle. Do not use fabric softener or bleach.To Dry: Dry one pillow at a time. Tumble dry low until the inner pillow is completely dry before use. This may take several cycles and differs depending on your washer and dryer.
Have a Body Pillow?
Follow these wash and care instructions:
if you do wish to wash your Body Pillow, we recommend using a commercial washer and dryer.
To wash: Wash in cold water, delicate cycle. Do not use fabric softener or bleach.
To dry: Tumble dry low. To ensure that the memory foam fill dries completely, we recommend separating the fill into a delicates laundry bag before drying to increase the airflow and quicken the drying process. It may take multiple dryer cycles to completely dry the contents of the pillow.
Please note that in order to maintain the integrity of your pillow, we do not recommend washing your pillow more than once a year.
New memory foam tends to have a slight scent as a result of the production process. No worries, you can easily reduce the scent by tossing the whole pillow in the dryer on low heat for an hour or two with a dryer sheet. If you don’t have a dryer, allow the pillow to air out for a day or two in direct sunlight. Keep in mind that the new foam scent is not harmful, as our foam is CertiPUR-US® and GREENGUARD Gold certified for your safety.
- 4-Layer Adjustable Loft for Custom Comfort
- Advanced Cooling Gel Memory Foam Technology
- Orthopedic Support for Neck Pain Relief
- Universal Support for All Sleeping Positions
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Return Policy
- Return Period: Our return policy allows for returns within 30 days of purchase. After 30 days, we cannot offer a refund or exchange.
- Eligibility: Items must be unused and in the same condition as when received, with original packaging, to be eligible for a return.
- Non-Returnable Items: Certain types of goods cannot be returned, including perishable goods, intimate or sanitary goods, hazardous materials, and flammable liquids or gases.
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Additional Non-Returnable Items:
- Gift cards
- Downloadable software products
- Some health and personal care items
- Proof of Purchase:
- A receipt or proof of purchase is required to complete your return.
- Orders must be made at nenebay.com.
- In order to comply with the regulations,nenebay.com does not handle after-sales and refund services for other platforms and websites.
- Return Address: Please contact our customer service before returning any items. We will provide you with the latest return address.
- Customer Service Contact: For return inquiries and to receive the return address, email us at contact@nenebay.com.
- Partial Refunds: Partial refunds may be granted for items not in their original condition, damaged, or missing parts due to reasons not caused by our error.
- Refund Process: Upon receiving and inspecting your return, we will notify you via email. If approved, your refund will be processed, and a credit will be applied to your original payment method.
- Refund Timing: Refunds may take a few days to appear on your account. If you haven't received a refund, check your bank account, contact your credit card company, or reach out to your bank.
- Late or Missing Refunds: If you still haven't received a refund, contact us at contact@nenebay.com.
- Sale Items: Only full-priced items are eligible for a refund. Sale items cannot be refunded.
- Exchanges: We only replace items that are defective or damaged. For an exchange, email us at contact@nenebay.com and we will guide you through the process.
- Gifts: If the item was marked as a gift and shipped directly to you, you will receive a gift credit. If the gift giver had the order shipped to themselves, we will refund the gift giver and they will be notified of your return.
- Return Shipping: You are responsible for the cost of return shipping. Shipping costs are non-refundable. If you receive a refund, the return shipping cost will be deducted from your refund.
- Shipping Insurance: For items over $75, consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of your returned item.