Return Period: Our return policy allows for returns within 30 days of purchase. After 30 days, we cannot offer a refund or exchange.
Eligibility: Items must be unused and in the same condition as when received, with original packaging, to be eligible for a return.
Non-Returnable Items: Certain types of goods cannot be returned, including perishable goods, intimate or sanitary goods, hazardous materials, and flammable liquids or gases.
Additional Non-Returnable Items:
Gift cards
Downloadable software products
Some health and personal care items
Proof of Purchase:
A receipt or proof of purchase is required to complete your return.
Orders must be made at nenebay.com.
In order to comply with the regulations,nenebay.com does not handle after-sales and refund services for other platforms and websites.
Return Address: Please contact our customer service before returning any items. We will provide you with the latest return address.
Customer Service Contact: For return inquiries and to receive the return address, email us atcontact@nenebay.com.
Partial Refunds: Partial refunds may be granted for items not in their original condition, damaged, or missing parts due to reasons not caused by our error.
Refund Process: Upon receiving and inspecting your return, we will notify you via email. If approved, your refund will be processed, and a credit will be applied to your original payment method.
Refund Timing: Refunds may take a few days to appear on your account. If you haven't received a refund, check your bank account, contact your credit card company, or reach out to your bank.
Late or Missing Refunds: If you still haven't received a refund, contact us atcontact@nenebay.com.
Sale Items: Only full-priced items are eligible for a refund. Sale items cannot be refunded.
Exchanges: We only replace items that are defective or damaged. For an exchange, email us atcontact@nenebay.comand we will guide you through the process.
Gifts: If the item was marked as a gift and shipped directly to you, you will receive a gift credit. If the gift giver had the order shipped to themselves, we will refund the gift giver and they will be notified of your return.
Return Shipping: You are responsible for the cost of return shipping. Shipping costs are non-refundable. If you receive a refund, the return shipping cost will be deducted from your refund.
Shipping Insurance: For items over $75, consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of your returned item.
Skip to content
