FAQ

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Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

1. Open the zipper on outer cover.

2. Open thezipper on the inner liner.

3. Add or remove fill todesired level.

4. Close zipper and fluff pillow toredistribute the fill prior to use.

The better you take care of your pillow, the better your pillow will take care of you.Here are our recommended care instructions to keep your Coop pillow at its best:

Daily:Fluff up your pillow by hand every morning to help it maintain its shape.

Weekly:Wash your pillowcase every 1-2 weeks to keep it clean.

Monthly:Tumble dry your pillow on low heat for 15-30 minutes once a month. This will freshen up your pillow and revitalize its loft.

AnnuallyIn the case of a spill, you can wash your pillow. We do not recommend washing your pillow more than once a year.

To Wash:
Secure the zipper closed with a safety pin to ensure that it does not open/spill memory foam during the wash. Wash in cold water, delicate cycle. Do not use fabric softener or bleach.

To Dry: Dry one pillow at a time. Tumble dry low until the inner pillow is completely dry before use. This may take several cycles and differs depending on your washer and dryer.

Our pillows are made of all brand new materials that are produced specifically for your pillow, because of this, new pillows don't need to be washed right out of the box. If you do wish to wash, we ask that you follow these directions:

Removable Pillowcase:

To Wash: Wash in cold water, delicate cycle. Do not use fabric softener or bleach.To Dry: Tumble dry low. Make sure the cover is completely dry before use.

Inner Pillow Liner:

To Wash: Secure the zipper closed with a safety pin to ensure that it does not open/spill memory foam during the wash. Wash in cold water, delicate cycle. Do not use fabric softener or bleach.To Dry: Dry one pillow at a time. Tumble dry low until the inner pillow is completely dry before use. This may take several cycles and differs depending on your washer and dryer.

Have a Body Pillow?
Follow these wash and care instructions:
if you do wish to wash your Body Pillow, we recommend using a commercial washer and dryer.

To wash: Wash in cold water, delicate cycle. Do not use fabric softener or bleach.

To dry: Tumble dry low. To ensure that the memory foam fill dries completely, we recommend separating the fill into a delicates laundry bag before drying to increase the airflow and quicken the drying process. It may take multiple dryer cycles to completely dry the contents of the pillow.

Please note that in order to maintain the integrity of your pillow, we do not recommend washing your pillow more than once a year.

New memory foam tends to have a slight scent as a result of the production process. No worries, you can easily reduce the scent by tossing the whole pillow in the dryer on low heat for an hour or two with a dryer sheet. If you don’t have a dryer, allow the pillow to air out for a day or two in direct sunlight. Keep in mind that the new foam scent is not harmful, as our foam is CertiPUR-US® and GREENGUARD Gold certified for your safety.

Standard (Eastern) King, California King and Queen are available for MOST products.